Shipping policy
Shipping policy
Shipping & Delivery Policy
This Shipping & Delivery Policy applies to all orders placed through the official xpsd.shop US website. We process and fulfill all customer orders and ship to domestic US addresses through our trusted logistics partners.
The following provides a complete breakdown of shipping rates, delivery options, processing timelines and official terms, so that your shopping experience stays transparent for our customers.
1. Shipping Fees & Eligibility
All shipping charges are calculated based on your pre-tax order subtotal and the delivery speed you select.
Free Standard Shipping: Complimentary standard delivery is available for all US domestic orders totaling $30.00 or more (before tax).
Standard Flat Rate: A fixed shipping fee of $6.88 applies to all orders under $30.00 (before tax).
Expedited Flat Rate: A fixed fee of $9.88 is available for expedited shipping on all orders, regardless of the order amount.
Important Note: Shipping fees are non-refundable once your package has departed from our fulfillment center. This applies to all returns, post-shipment cancellations and delivery delays.
2. Stock Availability
We strive to maintain accurate stock counts on our website. From time to time, however, there may be inventory discrepancies that prevent us from fulfilling all items in your order at the time of purchase. In such cases, we will ship the in-stock items to you immediately and contact you to confirm whether you would prefer to wait for the backordered items to be restocked or to receive a refund for the unavailable items.
3. Order Processing Time
Processing windows exclude weekends, US federal public holidays and global holiday closure periods.
Standard Items: All standard in-stock items will be processed and shipped within 1–2 business days after full payment is confirmed.
If order processing extends beyond our standard timeline, we will send you an automated email notification to keep you informed.
4. Delivery Options & Estimated Timelines
We offer two shipping tiers for all US domestic orders. Please note that all stated delivery windows are estimates and are not guaranteed.
Standard Shipping
Estimated transit time: 5–11 business days after dispatch.
Expedited Shipping
Estimated transit time: 4–7 business days after dispatch.
Delivery delays may occur due to extreme weather conditions, holiday shopping peaks, regional courier backlogs or unforeseen logistics disruptions. In the event of significant shipment delays, we will notify all affected customers by email.
5. Shipping Address Edits & Modification Rules
Please verify all shipping details carefully at checkout, as inaccurate address information may cause delivery delays or failed shipments.
Address updates are permitted only while your order is in processing status (prior to dispatch).
Once your package has left our fulfillment facility, no further address adjustments can be made.
If a shipment is returned to us because of an invalid address provided by the customer, the customer will be responsible for all re-delivery shipping costs.
6. Order Tracking & Delivery Notifications
Once your order ships, you will receive a dedicated Shipping Confirmation email containing your unique package tracking number and a direct courier tracking link so you can follow your shipment's progress.
You can also review real-time tracking data at any time by logging into your account.
We will promptly notify you by email of any logistics issues, such as packages stuck in transit or delivery exceptions.
7. Risk Transfer & Shipping Insurance
The risk of loss, theft or product damage transfers to the buyer the moment our courier takes possession of your package.
Insured Shipments: Our team will assist you with full insurance claims for lost, stolen or damaged parcels.
Uninsured Shipments: Maximum compensation is limited to the courier's standard liability cap per package.
8. Undeliverable & Returned Packages
Any package marked as undeliverable (due to an incorrect address, recipient unavailable or customer refusal) will be returned to our returns warehouse. Once the returned parcel reaches us, you have the following two options:
Pay the full applicable shipping cost to have your items resent to a corrected valid address; or
Request a partial refund, subject to a deduction of the original shipping charges and applicable restocking fees for the returned merchandise.
All unclaimed returned packages with no customer response within 30 calendar days will be classified as abandoned goods, and no refund will be issued.
9. Contact Information
For any inquiries regarding shipping charges, real-time delivery status or order processing timelines, please reach out to our support team.
859 HARDEE RD, ENFIELD, NC 27823, United States
xpsd.shop reserves the right to revise this shipping policy at any time. All policy updates will be published live on our official website.